The Nutricia Homeward Patient Services coordinators are at the end of the phone to help patients, their families, carers and HCP’s.

Questions regarding;

• Deliveries
• Medical nutritional supplies
• Updating contact details
• Wishing to register for online ordering.

They also liaise with GP practices to set up the management of monthly prescriptions.

All calls are recorded for training purposes.

More information about the Nutricia Homeward services may be found by visiting,

www.nutriciahomeward.co.uk

The Homeward Pharmacy team process all prescriptions using scanning technology which optimises safety and minimises risk.

The Homeward Pharmacy is an NHS Distance Selling Pharmacy, with premises registered with the General Pharmaceutical Council (GPhC) and operates under professionally and nationally agreed protocols.

For more information on Homeward Pharmacy, please visit Gompels. 

Only Nutricia Homeward provides a dedicated delivery service for patients who are enterally fed at home.

This information is intended for patients, and carers, registered on Nutricia Homeward.

Out of Hours Advice Line: 0800 0933 672

Nutricia Homeward supports patients and carers to safely feed at home 365 days a year, 24 hours a day.

This advice line is manned by Homeward Nurses; these Nurses can reassure patients and carers and avoid unnecessary hospital visits by offering troubleshooting advice on enteral tube feeding and equipment.

All calls to Nutricia Homeward's Out of Hours Advice Line are logged within Nutricia Homeward Connections and can be viewed by both the Homeward Nurses and the patients' healthcare professional.

The Out of Hours Advice Line operates:

• Monday to Thursday 17:00 - 09:00
• Friday from 16:00 onwards
• Weekends and Bank Holidays 24 hours a day

When young adults move from children’s NHS services to adult NHS service and start to take more responsibility for their enteral nutrition, they may have many questions. We have developed literature to answer some of those questions, and to help make this transition easier for both the patients and their parents and carers.