Nutricia Homeward is committed to providing high quality care and it's important to us to understand how our patients feel about the service they receive from the Nutricia Homeward team.

Maintaining our best care culture is very important to the entire Nutricia Homeward team. We want to make sure our patients receive the best service possible and all interactions throughout their Nutricia Homeward Journey are as positive as they can be. Asking our patients to complete Patient Satisfaction Surveys helps us to understand what is working and what we can improve on so we can maintain a patient-centered service.

• Every new patient receives a patient satisfaction survey 6 weeks after their registration with the Nutricia Homeward Service.
• A second survey is sent when a patient has been with Nutricia. Homeward for a year, this is subsequently followed by an annual survey on the anniversary of their registration.

How did we do in 2022? Patients gave 4 or 5 stars to the Nutricia Homeward Service.

*42,391 surveys sent (a combination of new patient, metabolic and annual surveys).

*Of which 3,244 were returned

*Data presented is from January to June 2022

How did we do in 2022? Patients gave 4 or 5 stars to the Nutricia Homeward Service.

If you were visited by your Nutricia Homeward nurse, please tell us how we did. 

Our Nutricia Homeward nursing service scored 97%*

*42,391 surveys sent (a combination of new patient, metabolic and annual surveys).

*Of which 3,244 were returned

*Data presented is from January to June 2022

“I can’t find any fault in them, very nice people, always helping in many ways, confident in their job”.

“Very friendly nurse, visited and explained everything. I was very scared but felt so much better after her visit. Kind, professional, friendly, reassuring and informative”

Tell us how we did when you spoke to Nutricia Homeward customer services on the phone.

Our Nutricia customer services team scored 93%

“I have always found Nutricia to be a high-quality organisation with a high level of professionalism evident in assistance from staff. This is consistent which is all the more important”.

“The person I spoke to was very knowledgeable and patient with me as I had a few questions regarding how the ordering process worked. She was very friendly and answered all the queries I had and put my mind at ease before the call finished”. 

Tell us how we did when you received a delivery from us

Our Nutricia Homeward Drivers scored 90%

“Delivery man always really polite and helpful. Always delivered in allocated time slot”

“Drivers also have that caring nature about them as I think they understand the important of what they are delivering”

“The delivery service was excellent. I receive a message the day before to tell me that it had been dispatched, and a message on the day to give me a 1 hour time window as to when it would arrive”.