Patient Satisfaction Survey 2023
Nutricia Homeward is committed to providing high quality care and it's important to us to understand how our patients feel about the service they receive from the Nutricia Homeward team.
Maintaining our best care culture is very important to the entire Nutricia Homeward team. We want to make sure our patients receive the best service possible and all interactions throughout their Nutricia Homeward Journey are as positive as they can be. Asking our patients to complete Patient Satisfaction Surveys helps us to understand what is working and what we can improve on so we can maintain a patient-centered service.
Every new patient receives a patient satisfaction survey 6 weeks after their registration with the Nutricia Homeward Service.
A second survey is sent when a patient has been with Nutricia. Homeward for a year, this is subsequently followed by an annual survey on the anniversary of their registration.
Deliveries
Comments from respondents:
“On time, friendly service, delivered with a smile and gave time to talk so I did not feel rushed”
“Very courteous delivery man. Delivery always complete.”
“Lovely service.”
Nursing
Comments from respondents:
“Very understanding of the situation. Explained everything really well and clearly. Really friendly.”
“She was exceptional in all of our dealings and my concerns.”
“Professional, well trained Nurses who promote confidence in the patient.”
“Very efficient - excellent manner. Punctual.”
“Everyone was very kind to me, I was fighting an insidious disease. All the positive smiling, well meaning people brought me back to life.”
Patient Services
Comments from respondents:
“Very informative. Very supportive and polite on the phone”
“Friendly, kind and polite, solved my problem.”
“Listened carefully and answered and acted on request. Very polite.”
“Friendly and approachable.”
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